Delivery Across Latvia
For orders over €50: FREE delivery. For orders up to €50: Delivery cost is €5.
Delivery is made via OMNIVA parcel machine or courier.
For international shipping and pricing, please contact us: [email protected]
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We do not deliver alcoholic beverages to persons under the age of 18. Upon delivery, an identity document will be required to verify age. If no valid proof of age is presented, the delivery will not be completed.
Distance Contract
These Terms of Use form an integral part of the distance contract concluded between the parties based on the customer’s order through our online shop.
All obligations stated in the Terms of Use are binding. Violation of these terms may result in termination of the distance contract. The agreement is valid for an indefinite period.
By placing an order, the customer confirms that they have read, understood, and agreed to the Terms of Use. Orders from latgalessmakovka.lv are not permitted unless the Terms have been accepted.
Definitions
SIA LATGALESSMAKOVKA.LV – The owner of the online store latgalessmakovka.lv, registered under No. 42403030602, legal address: Kļavu iela 11, Malnava, LV-5750, Latvia, which offers and sells goods during the course of its business activities.
Customer – Any natural or legal person who orders goods from SIA LATGALESSMAKOVKA.LV, is at least 18 years of age, and has full legal capacity.
Order – The customer's request to purchase products via latgalessmakovka.lv.
Delivery – The shipment of products to the address provided by the customer.
Shipment – The package that includes the products ordered by the customer.
Placing Orders
Customers can order with or without account registration. When placing an order, the following information is required: full name, contact details, and a precise delivery address.
The customer is responsible for providing accurate and truthful information.
Order notifications (e.g., confirmation, invoice, cancellation) will be sent regardless of whether marketing emails are disabled, as they are necessary for order processing.
Personal data will be used to process and deliver the order, issue invoices, manage refunds, fulfill legal and financial obligations, and ensure the provision of services offered by SIA LATGALESSMAKOVKA.LV. For more on data processing, see Section 10.
Prices, Payments & Delivery Fees
All prices are shown in EUR and include VAT. The applicable price is the one valid at the time of order placement.
Delivery in Latvia is charged €5 for orders under €50. Delivery is free for orders over €50.
Accepted payment methods are listed on the checkout page. Payment must be made before receiving the goods.
After order placement, the customer will receive an email confirmation.
Products are packed in cardboard boxes or paper bags.
Packaging & Delivery
We strive to fulfill all orders, but availability may vary. If a product is unavailable, it may be omitted.
Orders will be delivered to the address provided during checkout. Delivery is made to the main entrance. Upon request and feasibility, the courier may carry the shipment indoors (e.g., upstairs in an apartment building).
If delivered to a business address, delivery is made only to the first-floor main entrance.
The recipient must be at least 18 years old and provide ID. If no adult is present, the shipment will be returned to the courier.
If the shipment cannot be delivered due to no adult being present or ID not shown, the customer must contact us to reschedule. Repeat deliveries may be charged €5.
If the shipment is canceled for the same reasons, the refund will be made minus €5 delivery cost.
We do our best to meet delivery times but are not liable for delays caused by the customer or force majeure.
Product Quality & Liability
The appearance of products may slightly differ due to display or packaging specifics.
Responsibility for product properties lies with the manufacturer or distributor. We reflect this information as provided, unless otherwise required by law.
Right of Withdrawal
Customers have the right to withdraw within 14 days of receiving the order by notifying us in writing.
Returned goods must be undamaged, unopened, in original packaging, and within expiry +1 day.
Return costs are borne by the customer.
If products are faulty, please email [email protected] with a photo. Refunds will be issued to the original payment method.
Refunds are made within 14 days of receiving the returned item or proof of return.
Order Cancellation
We reserve the right to temporarily suspend online sales due to exceptional circumstances. Refunds for canceled orders will be processed within 10 business days.
Customer Support
Have questions? Contact us on weekdays from 09:00 to 17:00 at +371 28321856 or [email protected]
Privacy Policy
By placing an order, you entrust your personal data to us. We process data transparently and only as needed, ensuring security and confidentiality, in accordance with the EU General Data Protection Regulation (GDPR).
We collect and process your name, email, phone, address, and payment details solely for:
Identifying you as a buyer
Fulfilling your order
Issuing invoices
Contacting you regarding delivery
Customer support
We use cookies to improve your experience. You can manage your preferences in your browser. Learn more at aboutcookies.org.
We also use Google Analytics to understand website use. Data may be processed on servers outside the EU. You can opt-out via Google’s browser add-on.
Data Sharing & Retention
We share data only with necessary service providers (e.g., couriers, payment processors). Data is stored only as long as required.
Your Rights
You have the right to:
Access, correct, or delete your data
Withdraw consent
Request data transfer
File a complaint to the Data State Inspectorate (Latvia)
Last updated: April 11, 2025